Terms & Conditions

Terms of sale: Lootro Games provides access to the lootrogames.com website to sell our products and services to you subject to the conditions set out on this page. Please read these conditions carefully before using this website. By using the lootrogames.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future lootrogames.com service you will also be subject to the guidelines and conditions applicable to that service.

The contract between us: We must receive payment of the whole of the price for the goods or services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Price: The prices payable for goods or services that you order are as set out in our website. There is no additional charge of postage or packaging. 

Cancellation by us: We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods or capacity to provide the services you have ordered. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you: We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order (see Delivery Information). You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Liability: If the goods we deliver are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us within 28 days of receiving them. If the services we provide are not what you ordered we shall have no liability to you unless you notify us within 28 days of receiving them. If you do not receive the goods or services ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in within 40 days of the date on which you ordered the goods.

If you notify a problem to us under these conditions, our obligation will be, at your option, to make good any shortage or non-delivery, to replace or repair any goods that are damaged or defective to refund to you the amount paid by you for the goods or services in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, imports or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices: Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 22 Edzell Street, Broughty Ferry, Dundee, DD5 3JJ, and all notices from us to you may be displayed on our website.

Events beyond our control: We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity: If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy: You acknowledge and agree to be bound by the terms of our privacy policy.

Third-party rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third-party that exists or is available apart from that Act.

Governing law: The contract between us shall be governed by and interpreted in accordance with UK law and the UK courts have jurisdiction to resolve any disputes between us.

Entire Agreement: These terms and conditions, together with our current website prices, contact details, cookie policy, delivery information and privacy policy details, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.