Orders processed: We will endeavour to process and dispatch all orders within 3 working days. If an item is in stock then the stock availability on the Shop information page will show "Stock Available". We would prefer to dispatch your entire order in a single parcel. However, should there be any reason for a delay we may dispatch your order in more than one parcel. We will advise you in the event of your order being split over more than one parcel. If a product is shown as "Out of Stock" we will try to get a estimated dispatch date for you as soon as possible.
Delivery costs: Lootro Games is delighted to announce that we have no delivery charges for orders placed through our website. Delivery within the UK is by Royal Mail Second Class. International delivery is generally by Royal Mail Parcel Force.
Returns and exchanges: At Lootro Games you can shop with confidence in knowing that if you change your mind about what you have bought, or if the games do not match your expectations, we offer a no-nonsense, hassle-free approach to returns and exchanges. You may return products to us at any time up to the end of the twenty-eighth day after you receive them without giving us any reason. Cancelled orders will be refunded within 30 days. We require that any goods returned to us have been shown reasonable care while in your possession. You will need to pay for any delivery/postage charges. If you require any further information do not hesitate to contact us. We will be keen to resolve any issues you may have.